You've said, we've done
Sustain believes very strongly that its tenants (and any other service users) should have the widest possible say in the services they receive, on the basis of the service reflecting their needs and aspirations and providing a safe living environment.
2023 Highlights
For you - Sustain working with partners
- Helping Home Providers provide quality and 100% safe accommodation and relevant support to you, including anti-mould initiatives.
- Silver Graded within Birmingham Q Mark, and intensively working with Local Inspections.
- Faster and Better DWP Claims Processing
- Working with Key Providers of support services to you, Birmingham City Council, NHS, and local voluntary groups
- Working with the Complaints Ombudsman and Regulator for Social Housing to improve services for you
From you - Tenant voice and input
- 4 Tenant Forums which have enabled us to provide things to do – Foodbanks, Education & Welfare options
- From this, we have provided greater quality in Support Services which are transferable
- From this, we have developed new ways to communicate with you – a new web page to go live shortly
- Two Tenant Newsletters have been published
- Quarterly Tenant Satisfaction Surveys – 100% of Tenants given the opportunity to respond – over 90% satisfaction – full Report to be published after 31st March
- Issues and complaints processes for tenants have delivered speedy resolutions
- Home notice boards updated – including your rights to complain and charter of rights
- Tenant Issues and Interests at the heart of decisions and strategies
- The tenant Engagement and Empowerment Committee is informing our Board.
