Looking for something? 

Welcome to the tenants portal. A place to share your suggestions, find information and get support. Here you’ll find lots of useful information to help you with day to day life living with Sustain. 

Find links for ways to contact us, get involved with events, get help and support where you need it and help us make improvements in our service to you.

Get to know your service

Our service to you

Learn about your rights as a tenant, the support you should be receiving and information about your home provider

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You said, we've done

Read through examples of the changes we’ve made, based off of tenant feedback and involvement.

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Tenant's stories

Gain an insight into other Sustain tenants’ stories from firsthand accounts and hear about the impact Sustain has had on them.

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Contact Links

Get in touch

Use this section to contact us with complaints, request repairs to your property, safeguarding information, and more.

Get involved

Want to get involved with our tenant forum, food bank or community activities?

Get informed

Get information and resources to help you with housing, employment, addiction, mental health problems

Give feedback

Let us know what we could be doing to help you better or areas that we could improve. We’d love to hear from you.


important documents including policies and performance related disclosures

Tenant engagement strategyAnnual Complaints ReportTSM Results 2023-24