Get informed
Our aim is to improve the lives of vulnerable adults by supporting them to live in the community whilst helping them to rebuild their confidence and life skills. We will do this by providing quality support and accommodation in a safe and secure environment.
Housing Ombudsman Service: Home | Housing Ombudsman Service (housing-ombudsman.org.uk): Contact via:
- Online complaint form online complaint form
- Email: [email protected]
- Phone: 0300 111 3000
- Write to: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ
Please note that they strongly encourage contact via email or the online complaint form rather than sending post as there will be delays.
Shelter: Get help from Shelter – Shelter England: Housing advice and support.
Crisis: Crisis homelessness charity – Together we will end homelessness: Supporting people who are currently or may become homeless.
Samaritans: Samaritans | Every life lost to suicide is a tragedy | Here to listen: You can get in touch about anything that’s troubling you, no matter how large or small the issue feels.
Citizen Advice Bureau: Citizens Advice: Offer confidential advice online, over the phone, and in person, for free.
The Waiting Room: the-waitingroom.org: The one stop directory for health and wellbeing services across Birmingham and Solihull.
YMCA: YMCA England & Wales – We believe in young people: Advice and support for young people and communities.
Charter of Rights: HOUSING-RIGHTS_STATEMENT-OF-RIGHTS_PAMPHLET-JUL20.indd (springhousing.org.uk)
North Edgbaston Action Team (NEAT): North Edgbaston Action Team (neatcommunity.org): Food banks, community groups, voluntary work, sports clubs and street cleaning, amongst other activities
The Active Well being Society – The Active Wellbeing Society – Happy Healthy People Living Active and Connected Lives (theaws.co.uk): Free activities, community cafes, community groups, social prescribing, creative activities and other events etc
Antrobus Road Residents Action Group: Antrobus Road Residents’ Action Group (ARRAG) | Birmingham Open Spaces Forum (bosf.org.uk) : Voluntary street cleaning group
Better Pathways: Better Pathways – Positive about Metal Health: Their mission is to help and support people with mental health challenges, learning difficulties and learning disabilities through broad-based vocational activities within our social enterprises so that they can build the confidence to begin their employment journey. (Voluntary work and programs)
Birmingham Mind Mental health and recovery Group: Mental Health & Wellbeing Hubs – Birmingham Mind: Drop in centres, activities and social groups, health and well being sessions, structured recovery courses, coaching and mentoring, peer support and sign posting to other agencies.
Birmingham Care Group: Birmingham Care Group – Improving the Quality of Care: The largest and most diverse food pantry in the Midlands. Provide cooked meals to the community as well as food parcels to individuals and various organisations.
CIC creative workshops: Home | Feed My Creative: We run creative textile workshops with community groups, educational establishments and charities. What we do is not just about the sewing – its about people coming together reducing social isolation, learning new skills, being in a comfortable relaxed environment and having the opportunity to talk about common issues and/or experiences, bereavement etc whilst being creative
Moseley community development group: Moseley Community Development Trust (moseleycdt.com): We own and operate the Moseley Exchange a community hub in central Moseley. The Moseley Exchange is an integral part of our work as MCDT, from here we offer a community information point, community room hire and a range of services and activities. Through the work of our Neighbourhood Outreach Worker and the Moseley Alternative Giving Campaign we provide support to local people experiencing or at risk of homelessness. Through the work of our Community Connector we run a range of community events and activities and support people into volunteering opportunities
Neighbourhood network schemes: Neighbourhood Network Schemes in Birmingham | Birmingham Voluntary Service Council (bvsc.org): Links to support and advice groups.
Birmingham Settlement: Birmingham Settlement |: Community groups and activities, debt advice, voluntary work, food cycle, drop in cafes and more.
New Heights community café: New Heights Community Cafe | New Heights (new-heights.org.uk): Warren Farm Road, Kingstanding. General advice and support, debt advice and support, community café and signposting to other agencies.
Norton Hall Family and Children Centre: Norton Hall Family & Children Centre Birmingham: Norton Hall Family & Children Centre provides a range of services for families, women, children and young people living in the Washwood Heath area of Birmingham.
Gateway Familiy Services : Gateway Family Services | (gatewayfs.org): Can help families in many ways i.e parenting support, housing and debt advice, domestic abuse, getting back into work, social prescribing etc.
Sifa Fireside: Welcome to SIFA Fireside.: Hot meal, activities and support for homeless people or people at risk of homelessness.
Free bus pass information: Apply for an older person’s bus pass | Birmingham City Council
Free Cinema Pass Home – CEA Card: The Card enables a disabled cinema guest to receive a complimentary ticket for someone to go with them when they visit a participating cinema.
GP exercise scheme: Everyone Active’s GP Exercise Referral Scheme
Better health scheme: Better Health – NHS (www.nhs.uk)
Activity Alliance: Get Active | Activity Alliance | Disability Sports
Better: Concessionary Membership | Gym, Swim & Classes | Better: If you are eligible for a concessionary membership, you’ll get access to Better gyms, swimming pools and fitness classes in your local area* at a discounted rate. As with all our memberships, you’ll also enjoy a range of benefits like free gym inductions and access to specialist trainers at the gym.
Passport to Leisure: About Passport to Leisure | Passport to Leisure | Birmingham City Council
Free Library membership: Register | Birmingham Libraries (spydus.co.uk)
Change Grow Live (CGL): Change Grow Live | Charity | We can help you change your life: Drug and alcohol recovery services
Rehab 4 Addiction: Rehab 4 Addiction: UK Drug & Alcohol Rehab – Rehab 4 Addiction: Their helpline advisors are committed to helping you in your quest to locate effective treatments for addictions.
Gamblers anonymous: Gamblers Anonymous: Recovery support for people with a gambling addiction
Inner City Life: Inner City Life – Promoting well-being: Inner City Life provides a range of different services which are aimed at helping to improve the health, mental well-being, educational attainment and overall well-being of our service users.
Campaign to end loneliness: Home New | Campaign to End Loneliness
Cruse: Home – Cruse Bereavement Support: Bereavement support
Calm: Homepage | Campaign Against Living Miserably (CALM) (thecalmzone.net): We’re the Campaign Against Living Miserably (CALM) and we’re taking a stand against suicide. That means standing against feeling hopeless, standing up to stereotypes and standing together to show life is always worth living.
The Silver line: The Silver Line Helpline: The Silver Line Helpline is a free, 24-hour telephone service just for older people.
Age UK: Age UK | The UK’s leading charity helping every older person who needs us: Older people, Befriending services, information and support, wellbeing services, community cafes and health and wellbeing services.
Young Minds: YoungMinds | Mental Health Charity For Children And Young People | YoungMinds: Whether you want to understand more about how you’re feeling and find ways to feel better, or you want to support someone who’s struggling, we can help.
Childline: Childline | Childline: Childline is here to help anyone under 19 in the UK with any issue they’re going through. You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you. Childline is free, confidential and available any time, day or night
Womens Aid: Home – Women’s Aid (womensaid.org.uk): Support and advice for women and children experiencing or have experienced Domestic Violence.
Respect Mens Advice Line: Domestic Abuse Helpline for Men | Men’s Advice Line UK (mensadviceline.org.uk)
RSVP: Rape & Sexual Violence Project (rsvporg.co.uk): If you have been subjected to sexual violence and abuse, you can access our free services. We support children and adults, and people of all genders in Birmingham & Solihull. We also have some services for people supporting survivors
Headway: Headway – the brain injury association | Headway: Headway is the UK-wide charity that works to improve life after brain injury by providing vital support and information services,
Rethink Mental Illness: We are Rethink Mental Illness: Advice support for people experiencing mental health difficulties.
Birmingham Mind: Home – Mind: Advice and support for people experiencing mental health difficulties, includes crisis advice and support.
Sense: Sense | For people with complex disabilities: We believe everyone should be able to take part in life, no matter their disability. Our work helps thousands of people who are deafblind or who have complex disabilities to communicate, experience the world and fulfil their potential.
Alzheimer’s Society: Alzheimer’s Society (alzheimers.org.uk): Practical advice and support for people living with dementia.
Marie Curie: Marie Curie | The UK’s leading end of life charity: Practical advice and support for people living with cancer.
Crohn’s and Colitis UK: Crohn’s & Colitis UK (crohnsandcolitis.org.uk): Advice and support for people living with an IBD.
Race Equality First: Race Equality First | Tackling discrimination and hate crime and promoting the message that Race Equality is a human right.: The Organisation was established to work towards the principal of equality and creating a fair and just society. We offer a range of services dedicated to helping you.
BAME Hub UK: Home – BAME HUB-UK NETWORK (bamehubuk.org): Advice and support to empower and equip BAME communities and their families with kills to be self-sufficient that help them avoid pitfalls associated with lack of empowerment and/or information.
Birmingham LGBT: Birmingham LGBT – Supporting Birmingham’s LGBTQ+ Community (blgbt.org):
Galop: Galop – the LGBT+ anti-abuse charity
LGBT Foundation: Home – LGBT Foundation
Fircroft College: Home page – Fircroft College: We are a friendly and supportive residential adult education college, helping people to realise their potential, focus on themselves and help them make what once seemed impossible, possible. Our courses could be FREE to you depending on your financial circumstances and other eligibility criteria
ESOL Courses: ESOL Courses – Free English Lessons Online
Skills for life: Adults | Skills for Careers (education.gov.uk): Careers advices, training and educations, help to find work and help and advice.
SIA security door supervisor free course: SIA Security Course | Free2Learn – Government Funded Courses
Brasshouse Translation, Interpreting and Accessible Information Service: Brasshouse – Translation & Interpreting – Brasshouse Languages
Brasshouse language education: Brasshouse Languages – Brasshouse Languages: Language courses and services.
The Princes Trust: Confidence, courses, careers | The Prince’s Trust (princes-trust.org.uk): Get free support to develop the skills and confidence you need to find a job or start a business (For young people aged between 16-30).
Do-it: Home doit: National database of voluntary work in UK, can search for and match you to local voluntary work or activities.
BVSC: Community Noticeboard | Birmingham Voluntary Service Council (bvsc.org): Community noticeboard listing volunteering opportunities in Birmingham.
Royal Voluntary Service: Find Local Volunteer Opportunities | Royal Voluntary Service: Can search and locate volunteering opportunities in your local community and within the NHS.
National Careers Service: Careers advice – job profiles, information and resources | National Careers Service
