Get informed

Our aim is to improve the lives of vulnerable adults by supporting them to live in the community whilst helping them to rebuild their confidence and life skills. We will do this by providing quality support and accommodation in a safe and secure environment.

Get informed

Sustain UK > Tenants Portal > Get informed

General Advice and Support

Housing Ombudsman Service: Home | Housing Ombudsman Service
- Online complaint form
- Email: info@housing-ombudsman.org.uk
- Phone: 0300 111 3000
- Address: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ
Shelter: Get help from Shelter - Housing advice and support.
Crisis: Crisis homelessness charity - Supporting people who are currently or may become homeless.
Samaritans: Samaritans | Here to listen - You can get in touch about anything that’s troubling you, no matter how large or small the issue feels.
Citizen Advice Bureau: Citizens Advice - Offer confidential advice online, over the phone, and in person, for free.
The Waiting Room: The Waiting Room - The one-stop directory for health and wellbeing services across Birmingham and Solihull.
YMCA: YMCA England & Wales - Advice and support for young people and communities.
Charter of Rights: Housing Rights Pamphlet

Community Activities, Information, Services and Groups

North Edgbaston Action Team (NEAT): North Edgbaston Action Team - Food banks, community groups, voluntary work, sports clubs, and street cleaning.
The Active Wellbeing Society: The Active Wellbeing Society - Free activities, community cafes, social prescribing, and creative events.
Antrobus Road Residents Action Group: Antrobus Road Residents’ Action Group - Voluntary street cleaning group.
Better Pathways: Better Pathways - Supporting mental health challenges through vocational activities.
Birmingham Mind: Mental Health & Wellbeing Hubs - Drop-in centres, social groups, and recovery courses.
Birmingham Care Group: Birmingham Care Group - Largest food pantry in the Midlands providing meals and food parcels.
CIC Creative Workshops: Feed My Creative - Textile workshops for social engagement and skill-building.
Moseley Community Development Group: Moseley CDT - Community hub, information point, and volunteer opportunities.
Neighbourhood Network Schemes: BVSC - Links to support and advice groups.
Birmingham Settlement: Birmingham Settlement - Community support, debt advice, and food services.
New Heights Community Café: New Heights Community Cafe - Advice, debt support, and social engagement.
Norton Hall Family and Children Centre: Norton Hall Family & Children Centre - Services for families, women, and children.
Gateway Family Services: Gateway Family Services - Parenting support, housing advice, and employment assistance.
Sifa Fireside: SIFA Fireside - Hot meals and support for homeless individuals.

Accessible Services and Benefits

Free Bus Pass: Apply for an Older Person's Bus Pass - Birmingham City Council.
Free Cinema Pass: CEA Card - Enables a disabled cinema guest to receive a complimentary ticket for a companion.
GP Exercise Scheme: Everyone Active's GP Exercise Referral Scheme.
Better Health Scheme: Better Health - NHS.
Activity Alliance: Get Active | Activity Alliance - Disability sports and activities.
Better Concessionary Membership: Gym, Swim & Classes Membership - Discounted access to fitness facilities.
Passport to Leisure: About Passport to Leisure - Discounts for sport and leisure activities.
Free Library Membership: Register for Birmingham Libraries.

Support Services

Change Grow Live (CGL): Drug and alcohol recovery services
Rehab 4 Addiction: UK Drug & Alcohol Rehab - Helpline for addiction treatment.
Gamblers Anonymous: Recovery support for gambling addiction
Inner City Life: Promoting well-being - Health, mental well-being, and education services.
Campaign to End Loneliness: Supporting people affected by loneliness
Cruse Bereavement Support: Bereavement support
CALM: Campaign Against Living Miserably - Suicide prevention and mental health support.
The Silver Line: 24-hour helpline for older people
Age UK: Support for older people - Befriending, wellbeing services, and community cafes.
Young Minds: Mental health support for children and young people
Childline: Free, confidential support for anyone under 19
Women’s Aid: Support for women and children experiencing domestic violence
Respect Men’s Advice Line: Helpline for male victims of domestic abuse
RSVP: Support for survivors of sexual violence and abuse
Headway: Support for people affected by brain injury
Rethink Mental Illness: Support for people experiencing mental health difficulties
Birmingham Mind: Mental health advice and support, including crisis help
Sense: Support for people with complex disabilities
Alzheimer’s Society: Support for people living with dementia
Marie Curie: End-of-life care and support for those with terminal illness
Crohn’s and Colitis UK: Support for individuals living with IBD

Specialised Support Services

Change Grow Live (CGL): Drug and alcohol recovery services
Rehab 4 Addiction: UK Drug & Alcohol Rehab - Helpline for addiction treatment.
Gamblers Anonymous: Recovery support for gambling addiction
Inner City Life: Promoting well-being - Health, mental well-being, and education services.
Campaign to End Loneliness: Supporting people affected by loneliness
Cruse Bereavement Support: Bereavement support
CALM: Campaign Against Living Miserably - Suicide prevention and mental health support.
The Silver Line: 24-hour helpline for older people
Age UK: Support for older people - Befriending, wellbeing services, and community cafes.
Young Minds: Mental health support for children and young people
Childline: Free, confidential support for anyone under 19
Women’s Aid: Support for women and children experiencing domestic violence
Respect Men’s Advice Line: Helpline for male victims of domestic abuse
RSVP: Support for survivors of sexual violence and abuse
Headway: Support for people affected by brain injury
Rethink Mental Illness: Support for people experiencing mental health difficulties
Birmingham Mind: Mental health advice and support, including crisis help
Sense: Support for people with complex disabilities
Alzheimer’s Society: Support for people living with dementia
Marie Curie: End-of-life care and support for those with terminal illness
Crohn’s and Colitis UK: Support for individuals living with IBD

Community Inclusion Services

Race Equality First: Tackling discrimination and promoting race equality - Dedicated to creating a fair and just society.
BAME Hub UK: Empowering BAME communities - Providing advice, support, and skills to promote self-sufficiency.
Birmingham LGBT: Supporting Birmingham's LGBTQ+ community
Galop: LGBT+ anti-abuse charity - Offering support for LGBTQ+ individuals facing abuse.
LGBT Foundation: Support and resources for the LGBTQ+ community

Training, Employment & Education Services

Fircroft College: Residential adult education college - Free courses may be available based on eligibility.
ESOL Courses: Free English lessons online
Skills for Life: Training, careers advice, and job support
SIA Security Door Supervisor Course: Free government-funded security training
Brasshouse Translation & Interpreting: Translation, interpreting, and accessible information services
Brasshouse Language Education: Language courses and services
The Prince's Trust: Free support for young people (16-30) to find jobs or start businesses
Do-it: National database of voluntary work in the UK
BVSC: Birmingham Voluntary Service Council - Volunteering opportunities
Royal Voluntary Service: Find local volunteering opportunities, including NHS roles
National Careers Service: Careers advice, job profiles, and resources