Admin Assistant

Sustain (UK) Limited has a vacancy for an Administrative Assistant.  The position is permanent / part time with a competitive salary of £29,000 Pro Rata per annum.  This is a hybrid role based in Birmingham. Our modern offices are located beside the Edgbaston Metro Tram Stop.

About Sustain (UK) Limited

Offering approved supported accommodation for adults, Sustain (UK) Limited is a not-for-profit Registered Provider.

Our prime objective is to invest our efforts to nurture, support and empower our tenants so that they, and the local community in which they live, can share a mutual respect and where our tenants are supported to contribute to the growth, cohesion and prosperity within that community.

Sustain’s goal is to be recognised as the “supported accommodation provider of choice”.

Our services reflect and respond to cultural diversity, contribute to the development of safe and decent neighbourhoods, are reliable and professional and evolve based upon demand.  Sustain recognise that true partnership working is the key to providing a holistic support service and to achieving sustainable outcomes.

We deliver high quality housing that is, as far as possible, environmentally sustainable and managed in a way that enables our tenants to have a real influence on the management of their homes and the services they receive. 

Working environment

Our distinction lies within our culture.  At Sustain (UK) Limited we have embedded an ethos of value and respect for our staff and the vulnerable tenants we serve. We are committed to providing a working environment that embraces and values diversity and inclusion.   Staff are recruited on the basis of a shared commitment to the vulnerable client group we support, those from different backgrounds, with various viewpoints and life experiences. Sustain’s CEO and our Senior Management Team are committed to nurturing staff so that they can achieve optimum performance and feel satisfied and rewarded in the work they carry out. We are an Investors in People Gold employer.

About the role of Administrative Assistant

Key Responsibilities

The role will encompass support in the three areas as listed below:

Housing Benefit Administration

The provision of administrative support to our Housing Benefit Team with Housing Benefit and Welfare Claims, the timely delivery of information requests to the Local Authority, responding to enquires and resolving queries, accurate record keeping and the provision of advice and guidance to our partners. 

Tenant Liaison

To act as a point of contact for vulnerable tenants, providing support with housing-related queries, to work alongside support and referrals teams to identify and address any tenant concerns, to assist in maintaining communication between tenants, housing providers, and external support organisations

Referral Case Management

To process referral phone calls and emails, ensuring accurate recording and follow-up, liaise with applicants and referring agencies to provide support / track progress and to accurately maintain and update databases..

Key Requirements

• Strong administrative skills with excellent attention to detail and accuracy
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook.)
• Ability to manage multiple tasks and work to deadlines
• Strong communication and liaison skills, both verbal and written
• Maintain a strong understanding of Housing Benefit Regulations

Desirable:

• Previous experience in housing, benefits administration, or social care.
• Understanding of housing benefit regulations and procedures.
• Experience working with vulnerable individuals or in a support service environment.

Benefits

We offer a friendly office environment, a hybrid working pattern and an attractive benefits package that includes:

• Pension contributions up to 5% (currently)
• 28 days’ annual leave plus bank holidays
• 29 days holiday after 10 years of service plus Bank Holidays
• Health Care Cover from day one of employment

Sustain (UK) Limited is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

Additional Requirements:

An appropriate level disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Sustain (UK) Limited’s pre-employment checks.