Support Inspector & Tenant Engagement Officer

Sustain UK work with the homeless, those at risk of homelessness, those who are vulnerable and have considerable support needs in the Birmingham area. Last year we were able to supply housing support to nearly 2,200 people, to help to prevent them from becoming homeless and get their lives back on track. Our focus is on preventing homelessness through the provision of dedicated supported housing and to helping our vulnerable tenants build a more sustainable life.

Sustain is a Registered Home Provider with the Regulator for Social Housing and is rated G3 V2.

As part of our commitment to our vulnerable adult tenants, we are looking for people to join our support and tenant liaison team. Reporting to a Manager, the role is to inspect the support that our tenants receive from the c.110 Managing agents in Birmingham that we work with. The role seeks to ensure that the Managing Agent keeps the quality of the support up to a pre-agreed standard that complies with all relevant legislation and Sustain’s own high standards and oversee any relevant improvement works as are required.

This roll will also involve a high level of tenant engagement. Dealing with complaints from tenants, neighbours, and other key stakeholders to ensure we are not only providing a positive service to our tenants but also ensuring great community partnerships. At times this will involve working alongside the council and other statutory bodies to deal with a variety of issues that may arise. You will also be expected to work pro-actively with tenants to ensure their opinions are heard and with home providers to assist in their operations.

Training will be given for this role, but we seek candidates that have some background in supported accommodation. We expect the successful candidate to have good IT skills to get to grips with our in-house bespoke systems, and to have a full and clean driving licence.

Communication & Relationship Skills

You should have good communication skills as you will be required to liaise with a number of key stakeholders including Home Providers, Tenants, neighbours, council representatives, and other third parties.

You will be expected to become familiar with Property locations city wide and build rapport with Tenants, Home Providers and their key staff.

You will also have good team working skills as you will be joining our growing operations department responsible for all areas of compliance and service provision standards.

Knowledge, Training & Experience

You should have relevant experience working within the supported accommodation sector.

You will need to become familiar with relevant Legislation and Sustain’s Policies and Procedures. Training will be provided as required

Analytical Skills:

You should have good analytical skills as you will be required to update management on the outcome of Inspections and engagements undertaken to raise points of concern identified and highlight where further intervention may be required.

Organisational Skills:

It is essential that you have good time management skills as you will be responsible for managing your time booking inspections and visits as directed by management.

Data entry and text processing:

you should be confident in the use of IT, specifically Microsoft office and other software systems.

Respond to Tenant Complaints as notified by management

Visit / liaise with individual Tenants regarding complaints received. As appropriate conduct Property visits and / or arrange Support Inspections to facilitate effective resolution of complaints received.

Additional Requirements:

A full clean driving license

This post is classed as having a high degree of contact with young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Sustain’s pre-employment checks.