ISO 9001 - Quality Management Accreditation

ISO 9001 Quality Management Accreditation 

Following a rigorous audit of our systems, we are very pleased to announce that we have received confirmation from QMS International Ltd that we have once again retained our IS0 9001 Quality Management accreditation.

ISO 9001 is the international Standard for Quality Management. It specifies the requirements for organisations, large and small, to successfully implement systems which demonstrate to customers that Quality Assurance is of paramount importance.

It focuses on demonstrating: –

• Efficient and effective processes
• Processes which truly listen to customer views
• Continuous improvement, using non-conformity reporting and trend analysis
• Fact based decision making using robust data

Pauline Joyce (Sustain Chief Executive) says “We are obviously very pleased with the recognition from QMS that our systems have retained this level of excellence. We are very committed to our Tenants wellbeing and believe strongly that by adhering to national regulatory standards and best practice and also by being very responsive to local community needs, that we achieve not only very good value for money but also support our customers in a manner that enables them to achieve a respected place in the community”.